Shipping Policy
1. Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) from the date of purchase. During peak seasons or promotions, processing times may slightly vary.
2. Shipping Methods and Rates: We offer several shipping options to best suit your needs. Shipping rates and delivery times vary based on the selected method and destination. Upon checkout, you will be provided with available shipping options and their respective costs.
3. Estimated Delivery Time: Estimated delivery times will depend on the shipping method chosen and the destination address. Please note that these are approximate estimates and not guarantees. Delays due to unforeseen circumstances or carrier issues may occur.
4. International Shipping: We offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. Customers are responsible for any such fees.
5. Order Tracking: Once your order is shipped, a shipping confirmation email will be sent containing tracking information. You can use this information to track your order's status and estimated delivery date.
6. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
7. Shipping Restrictions: We currently do not ship to P.O. boxes or APO/FPO addresses. Additionally, certain items may have shipping restrictions based on their size, weight, or destination.
8. Order Modifications and Cancellations: Modifications or cancellations to orders may be possible within a limited time frame after purchase. Please reach out to our customer support team promptly for assistance.
9. Lost or Stolen Packages: We are not liable for lost or stolen packages confirmed to be delivered to the address provided during checkout. If you encounter delivery issues, please contact the carrier or our customer support team for assistance.
10. Contact Us: If you have any questions, concerns, or require further assistance regarding shipping, please feel free to contact our customer support team at valelearnandplay@gmail.com.
