The product is durable for playing, but it is neither water nor fire resistant.

Your child may find other interests in the future but they won't get bored of our books!

Our current books do not come with words, and are fueled by imagination instead!

1. Eligibility for Returns: We want you to be completely satisfied with your purchase. Eligible items for return must be unused, in their original condition, and returned within 15 days from the date of delivery.

2. Items Excluded from Returns: Certain items, such as any holiday or limited-edition books, are non-returnable for hygiene or customization reasons unless they arrive damaged or defective.

3. Return Process: To initiate a return, please contact valelearnandplay@gmail.com within the designated return period. Provide your order number and details about the item you wish to return. Our customer support team will guide you through the return process.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving a damaged or incorrect item). We recommend using a trackable shipping service for return shipments.

5. Refund Processing: Once your returned item is received and inspected, we will notify you of the status of your refund. Refunds will be processed to the original payment method used during the purchase within 15 days. Please note that shipping fees are non-refundable.

6. Damaged or Defective Items: In the case of receiving a damaged or defective item, please contact us immediately with photos and details for assistance. We will work swiftly to resolve the issue and provide a replacement or refund as applicable.

7. Restocking Fee: A restocking fee may apply to certain returns, particularly for items returned without their original packaging or in a used condition. The fee will be deducted from the refund amount.

8. Contact Us: If you have any questions, concerns, or need further clarification regarding our return policy, please reach out to our customer support team at valelearnandplay@gmail.com.

1. Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) from the date of purchase. During peak seasons or promotions, processing times may slightly vary.

2. Shipping Methods and Rates: We offer several shipping options to best suit your needs. Shipping rates and delivery times vary based on the selected method and destination. Upon checkout, you will be provided with available shipping options and their respective costs.

3. Estimated Delivery Time: Estimated delivery times will depend on the shipping method chosen and the destination address. Please note that these are approximate estimates and not guarantees. Delays due to unforeseen circumstances or carrier issues may occur.

4. International Shipping: We offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. Customers are responsible for any such fees.

5. Order Tracking: Once your order is shipped, a shipping confirmation email will be sent containing tracking information. You can use this information to track your order's status and estimated delivery date.

6. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.

7. Shipping Restrictions: We currently do not ship to P.O. boxes or APO/FPO addresses. Additionally, certain items may have shipping restrictions based on their size, weight, or destination.

8. Order Modifications and Cancellations: Modifications or cancellations to orders may be possible within a limited time frame after purchase. Please reach out to our customer support team promptly for assistance.

9. Lost or Stolen Packages: We are not liable for lost or stolen packages confirmed to be delivered to the address provided during checkout. If you encounter delivery issues, please contact the carrier or our customer support team for assistance.

10. Contact Us: If you have any questions, concerns, or require further assistance regarding shipping, please feel free to contact our customer support team at valelearnandplay@gmail.com.